Understanding aged care

VMCH supports older people to live safely, comfortably and with dignity. We’re here to guide you through the aged care journey, every step of the way.

Elderly Asian man sitting in an arm chair talking with a VMCH pastoral care worker

A female VMCH support worker helping an elderly woman in her kitchen unpack groceries

Understanding aged care in Australia

Navigating aged care in Australia can feel complex, especially when you're just beginning to explore options for yourself or a loved one.

With a wide range of services, funding pathways, and care models available, understanding the landscape is the first step toward making informed, confident decisions.

Aged care in Australia is designed to support older people as their needs evolve, whether that means staying independent at home, accessing short-term help, or transitioning into full-time care. The system is built around flexibility, dignity, and choice, with government subsidies available to make care more accessible.

An elderly man sitting at a table with a VMCH worker looking at paperwork

Government support and assessment

Most aged care services in Australia are subsidised by the federal government through programs like the Commonwealth Home Support Programme (CHSP) and Home Care Packages (HCP) for in-home support, and Residential Aged Care for those who require ongoing, 24/7 assistance. To access these services, individuals must first register with My Aged Care, the national gateway to aged care services.

An assessment by the Aged Care Assessment Team (ACAT) helps determine eligibility and the level of support required. This process ensures that care is tailored to each person’s health, lifestyle, and preferences. It’s important to note that while government funding covers a significant portion of costs, some out-of-pocket expenses may apply depending on income and assets.

How to access government-funded aged care services

Start by exploring the types of aged care available, such as help at home, short-term care, or residential aged care. This helps you understand what support might suit your needs or the needs of a loved one.

Call 1800 200 422 or visit the website to register. You’ll answer some initial questions about your situation, and a client record will be created to track your journey.

My Aged Care will guide you through the process about how to access government-funded home care or residential aged care.
My Aged Care will arrange an assessment, either by the Regional Assessment Service (RAS) for entry-level support or the Aged Care Assessment Team (ACAT) for more complex needs. This determines your eligibility and the level of care you require.

Need help registering or navigating My Aged Care? Email us for guidance.
Once assessed, you’ll receive a formal approval letter outlining the services you’re eligible for. This may include home care packages, respite care, or residential aged care.

Already approved? VMCH can help you activate your services quickly and smoothly.

Give us a call on 1300 698 624.
Now it’s time to choose a provider. You can compare services, costs, and availability, but if you’re looking for compassionate, personalised care, VMCH is here for you.

We offer everything from in-home support to full-time residential care, with a focus on dignity, wellbeing, and connection.

A male aged care worker sitting with an elderly woman outside on a bench. She is drinking a cup of tea

Over a century of care and trust

VMCH has supported Victorians for over 100 years, delivering quality, mission-driven care that puts people before profit.

An elderly man reading from the bible in front of a group of people during a Catholic service

Catholic values, inclusive care

As a Catholic for-purpose organisation, VMCH is guided by compassion, dignity and service. We welcome people of all faiths with care that’s inclusive and respectful.

An Indian male nurse is talking with an elderly aged care resident with a laptop in the background

Accredited, high-quality care

Fully accredited and meeting government standards, our skilled, compassionate team delivers safe, high-quality care across all aged care services.

Three elderly Asian people sitting at a card table playing a game

Personalised support for every individual

We tailor care to each person’s story, interests, and needs, fostering a warm, respectful community where everyone feels valued.

An aged care worker helping an elderly woman put her jacket on

Choosing what's right for you

Everyone’s aged care journey is different. Some start with occasional help at home, while others need immediate residential support. Understanding your options early makes all the difference.

If you're unsure where to begin, visit our page on choosing the right type of care for a clear breakdown between residential aged care and home care services.

When it’s time to make the move, our transitioning to care guide offers practical tips and emotional support to help ease the change.