Frequently Asked Questions

This is completely understandable. Receiving people into your home that you haven’t previously met can be daunting! We’re committed to ensuring that you are in full control of your services and your life.

Our staff are fully qualified, police checked and vaccinated. Plus, we’re a compassionate and understanding bunch. We’ll always respect your boundaries and we’ll be guided by what you have requested of us.

The best way to build a positive relationship with your care worker is to let them know how you like things to be done, and to also let them know if there is something else we could be doing for you.

Any feedback you provide to our support staff will be promptly communicated back to your case manager so they can explore and make relevant changes.

You don’t have to be Catholic to join us. We support thousands of people from diverse cultures and faiths.

If you have been assigned a Home Care Package but you have also been wait-listed for a higher level Home Care Package, you may be able to continue accessing services under CHSP until you are assigned the higher Home Care Package.

You will need to continue paying the CHSP client contribution privately. Unfortunately, the Home Care Package cannot fund this amount.

We do not charge any fees when purchasing products and services which are not available through our VMCH offerings. These include gardening, meals, maintenance, aids and equipment.

VMCH charges a fee only when clients choose a provider other than VMCH or the VMCH preferred option. Please refer to our latest fee schedule.

Yes, we do. Our staff are trained and experienced in supporting clients based on their choice of how involved they want us to be. Self-managed clients agree to partake in some of the tasks that a case manager would normally do, under a supported Home Care Package agreement.

Under a self-managed Home Care Package model, clients are also entitled up to a maximum hours of case manager support per fortnight (more support hours can be purchased through the Home Care Package).

Our latest fee schedule outlines the specific hours available to you as a self-managed consumer. For all supported clients, there is no limit to case manager hours.

Case managers are responsible for:

• Ensuring you are provided with safe and effective personal care and/or clinical care
• Reviewing your Home Care Agreement and care plan
• Coordinating and scheduling your services
• Ensuring your care is aligned with other supports you are receiving
• Providing a point of contact for you and your nominated representatives
• Ensuring the care you are provided is culturally appropriate
• Identifying and addressing any risks to your safety.

Your case manager will undertake both face-to-face and ‘behind the scenes’ functions to ensure the best possible care is provided to you.

No. By legislation, these fees cannot be charged to any clients new to VMCH.

VMCH offers supports all throughout Melbourne metro and regional Victoria. We also extend our services to southern NSW.

Download a full list of our locations.

We understand that the decision to move into aged care can be difficult and everyone’s experience is different. Often a hospital stay triggers a family’s decision to start the search for aged care. Or you may notice that the person you support can’t manage day-to-day tasks on their own anymore.

VMCH offers a variety of in-home services to help older people stay at home for longer. But in some cases, 24/7 care is required. VMCH can help with permanent or respite care.

We operate under the principles of Montessori; an approach dedicated to delivering exceptional care whilst supporting and empowering residents to do what they can for themselves. Our residences offer ageing in place, specialised dementia care, chronic disease management and respite.

As a person’s needs change, we change with them. Qualified registered nurses lead a team of professional carers who are complemented by dedicated lifestyle staff members.

We generally say there are five steps to moving into aged care:

1. Our friendly admissions team can walk your through the process and help you understand the costs. Call them today on 1300 698 624.
2. Register with My Aged Care (a government aged care service).
3. Organise an aged care assessment with the government Aged Care Assessment Team (ACAT). They will come and meet you at your home and help you to determine the level of care required.
4. Take a tour of one of our aged care residences. We have 11 residences across Victoria.
5. Complete an application form and speak to our admissions team who can advise of availability.

Pricing is dependent on individual means and asset testing. Payment can be made via a Refundable Accommodation Deposit (RAD), a Daily Accommodation Payment (DAP) or a combination of both. Supported places are available. For more information, please call our friendly team on 1300 698 624.

It can take as little as 24-hours to move you in, depending on availability, completion of application forms and assessments.

Our residences offer exceptional lifestyle programs, tailored to the resident’s individual needs. Activities may include group and individual sessions, community outings, resident interest groups (gardening, exercise, arts and crafts etc.), games and sensory stimulation.

Our chefs prepare delicious fresh and nutritious meals on-site daily. At several of our residences we offer a buffet service, allowing residents to serve themselves and stay as independent as possible.

We provide all our residents with a comfortable remote-controlled adjustable single bed, bedside drawers and an armchair. Naturally, you are more than welcome to bring your own small furniture items, artwork, decorations and mementos. This is your new home and we want you to feel comfortable as quickly as possible.

We welcome your pets to come and visit, however they cannot stay overnight or live permanently at the residence.

You can keep your own GP if they offer house calls. If your GP is unable to consult at the residence, we can certainly arrange a GP to care for your medical needs.

No. We welcome people from diverse cultures, nationalities, faiths and walks of life. What we share is our humanity, our respect for one another and the community we create together. Residents of all denominations have access to pastoral care services. Our team is here to ‘walk with you along the journey’ – offering spiritual support, help in times of need and to celebrate joyous occasions.

We can offer a short respite stay at any one of our aged care residences. Dependent on room availability, prospective residents can join us for two weeks or more. If you love the support and care received, we’ll be happy to discuss making the move permanent.